Contact
Send the document, not the summary
The desk reads everything that arrives through this form. A commencement notice, an annex with a revised line, a depositary count, a correction: these are the messages that change a label. Press releases are read and filed, and they rarely change anything.
What helps
- The document number and the publication date, if the file has one.
- The revision of the annex, since line numbers move.
- The article or paragraph you think is at issue.
- A link to the issuing body, not to a news report about it.
Corrections are printed beside the original entry with the date and the nature of the change. The desk does not remove a printed label. It amends it in public, and the file keeps both versions.
If you are unsure which field a document affects, send it anyway and say what puzzled you. A reader who cannot tell whether a notice amends the schedule or the annex is usually pointing at a real ambiguity in the text.
Correspondence form
Fields marked as required must be filled. The reply contact can be any address you read.
What happens next
- 01The message is logged with the date it arrived and the document it refers to. Messages that arrive without a document go to the back of the queue.
- 02A checker opens the issuing text and compares the claim with the article, the annex or the commencement notice that governs it.
- 03If the label changes, the correction is printed with the date and the nature of the change. If it does not change, you get a short note saying why.
What the form is not for
The desk does not take interview requests for other organisations, advertising, or requests to remove a published label. It also does not give legal advice on how a treaty applies to a particular shipment. A customs broker can answer that faster, and with the entry in front of them.
Documents in a language other than English are read, though the reply comes in English. If a text exists in two official languages and they disagree, send both versions. The disagreement is usually the story.
Attachments and timing
The form takes text only. Paste the document number and a link to the page where the issuing body publishes the file. Where no link exists, describe the publication and the desk will find it. Screenshots of a phone screen are usually useless because the revision number sits at the edge of the frame and gets cropped.
Most messages get an answer within two working days. Anything that needs a depositary record takes longer, because the desk waits for the issuing body to confirm the count. A reply that says the item is still open is a real reply, and the file stays in the queue until it closes.